My experience with Elite Garage Door, Inc was great from the start. Within 5 minutes of submitting a request for quotes on Angie's List, Tim, the owner of the company, called me directly. I submitted my request on a Sunday afternoon and Tim called me and talked through my inquiry over the next hour.
Tim was extremely knowledgable and provided great options without pressuring me or trying to up-sell me. Tim was transparent in pricing and able to make me feel confident that he was the right man for the job within our hour-long conversation. Tim also offered to personally complete the job the next day. Before Tim even showed up the next day, I knew the exact price (with taxes) I would pay and had a clear understanding of the process and equipment I was paying for.
Tim arrived the following day, on time, and ready to work. He had brought extra tools and supplies in case anything unexpected came up. Tim was extremely personable and friendly and talked me through his plan and the time frame. Although I had full trust in his abilities to get the job done, I ended up talking with him the entire time he was installing the new system. As a new home owner, I wanted to understand the process and system as best I could and Tim was more than willing to talk me through everything he was doing.
Aside from the step by step overview, Tim is a super personable and friendly guy and I appreciated spending the time with him. The entire job (re-enforcing the garage door with thicker steel, re-wiring the safety sensors and indoor button, installing a new outdoor keypad, installing the new motor and belt track, greasing and maintaining the garage door tracks, and taking away the old system/cleaning up) took about 50 minutes. I love the new system and appreciated his expertise and thoroughness. In addition to Tim being a great guy, a major advantage to going with Elite Garage Door, Inc. is that they have access to top of the line systems that you cannot get at Home Depot or Lowes but must be purchased through a dealer.
Tim and his company specialize in new home garage system installation and as such were able to provide me a system that is more reliable and durable that any you would put together yourself. Tim and Elite Garage Door, Inc have installed thousands of systems and only install garage door systems so that gave me the peace of mind knowing they were the most qualified for the job.
I cannot recommend Tim and Elite Garage Door, Inc enough. Give them a call, ask for Tim and you'll understand why. No sales pitch, no up-selling, just straight forward information and a quick turnaround to get the job done.
I got 4 companies to come to check. 3 of them recommended to get a new garage door. 1 of 3 said they could fix the door, but recommended to get a new door. Only Elite Garage Door, Inc., Tim said he could fix the door and did fix it. Also, Tim was the only one who gave me the fixing fee in the first email. If it would cost more, or he couldn't fix, he would let me know. He showed up the exact time as when he said he would. From his email or phone call, somehow I trusted in his professional attitude, so, I got the 1st company came to say about a new garage door, I wanted to hear his opinion. It was far for him to come over to Chantilly, but I didn't mind to pay the fixing fee. And I was very proud of trusting my instinct. He was very professional and sincere. I would definitely ask him again. And I did actually in a few days later, our spring was finally broken.
Tim of Elite Garage Door Inc did a great job with installing our garage door opener. Tim was recommended to me by the builder and his quote was the cheapest of any that we recieved. Not only did he provide us the best quote, the model he quoted us ended up being discontinued and he did not increase the price even though we ended up getting a better model opener. It took him about 20 minutes to install the opener, keypads, and safety sensors. Once it was all installend, he walked my wife and I through the setup of the key pad and the operation of the garage door opener and how to service it. In addition, we should us were to oil our garage door and also provided a tune up of the garage door in the cost of installing the opener. Great Work Tim and Elite Garage Door Inc, I have already recommended you to some of the neighbors...
I recently had my garage door replaced, and selected Elite because of their quick response to my request. I spoke to Debbie to discuss the project and she immediately referred my call to Tim (Owner). From that moment on, my concerns were quickly addressed, I was promptly scheduled on a day and time convenient for me. Tim and his assistant (Ken), installed the door and made other adjustments to ensure my door was properly situated. This is the type of company I would be willing to use over and over again without hesitation. Each individual was courteous, professional and a delight to deal with. Thank you for a job well done!
Tim, the owner, came out and did the work himself. I was sure I would need a new garage door, but he was so awesome and was able to repair my existing one in less than an hour. He was friendly, professional and prepared with all the right parts! He was GREAT!
Tim was awesome! He communicated excellent and arrived when he said he would. He was accommodating to our schedule and came on a Saturday afternoon. He explained everything clearly, was honest, and didn t leave until he was totally happy with how my garage worked. After having an awful experience with a different company, I know from now on who I will call. I highly recommend!!
Tim was great! He was very professional and knowledgeable regarding the issue I was having with my garage door opener. He explained everything. He arrived when he said he would and did an excellent job. I would definitely hire him again and refer family and friends.
Tim Turner, owner, was amazing! He responded very quickly (same day), was very thorough with explanations, took the time to make small adjustments, made sure all was working perfectly once repairs were completed, and addressed needs in addition to the main repair (oiling parts, replacing a broken hinge) ... all for an unbelievably reasonable price (at least 1/2 of what I would have expected to pay)!
They were very professional some of the material that came with my door Opener was not heavy duty enough and the tech had some in his truck and there was no extra charge for something like that to take place nowadays I commend them
I hardly ever hire people to work on my house. I'm a die-hard DIYer. Garage door springs can be dangerous, so I didn't want to do it myself. Worked everything out upfront via text messages. I sent some pictures and got back a firm price before they even came out to the house. They measured, and then returned to replace the springs the next day. They would have done the whole thing in a day, but it wasn't necessary in this case. The two installers were great. It took about 30 minutes to replace the two springs. Highest praise for this company. If I ever need new garage doors, I will use them.
They were the only company that asked for details before providing a quote to replace my broken garage door spring. They also offered multiple options (single spring, double spring, high cycle spring) at different price points. Mr Turner was able to make an appointment for the same day and was able to fix the broken spring that afternoon. He also checked the door for other potential problems, and pointed out a problem that he thought may need attention at a later date. Overall, very prompt, efficient and professional.
I needed a custom size door and wanted custom order color and trim. I knew it would take more time and cost a bit more but he was able to stay within my budget. Very pleased with the door.
Excellent! Vendor arrived on time. Determined the cause of the problem within minutes. Made a special trip to find parts for an out-of-date garage door opener system. Returned same day with the parts and made the repair. All for less than we expected the repair to cost.